Risk of loss
All purchases made at emperor-shop.com, are made present to a shipping contract. By purchasing from emperor-shop.com, you agree that the title to and risk of loss for such items passes to you upon delivery by Emperor AS to the carrier. When placing an order, you also agree to allow Emperor AS to choose the transportation mode and transport carrier for the transportation of your purchases and goods or items being sent to you, at the discretion of Emperor AS. All losses, partial, or otherwise, implied or executed, felt or imagined as incurred due to the use of Emperor AS or incurred due to a purchase made from emperor-shop.com are your sole responsibility. Under no circumstances will Emperor AS entertain any claims thus arising. All items purchased from emperor-shop.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items and goods pass to you upon our delivery to the carrier.
Refunds or returns
There are no refunds or exchanges on custom made garments, fabrics or other materials once they are purchased on your behalf. Once garments leave our facility, all business in completed. Unlike ready-to-wear, custom garments result from a service and are therefore not returnable. Readymade garments may be returned if seals are not broken, they will not be accepted if tags are removed, there is signs of wear on the items, dirt or marks of some sort. In the case of a refund the total amount refunded may vary depending on the cost of shipping and transaction fees (total product price – shipping -fees).
Before returns it’s important to contact customer service, Emperor AS if form of emperor-shop.com, Emperor AS gives free Returns on readymade garments. In the case of a refund you will receive the total amount minus shipping costs and fees from payment services.
You have 14 calendar days to return an item from the date you receive it unless it is a custom-made item or product.
Make sure that all tags are on the item and the item is in original packaging. Items with damage or missing tags will not be accepted.
You may be asked to sign a release upon delivery of the Custom Garment, acknowledging that you have received the custom garment. Changes to the custom garment after that date are considered alterations and may be charged accordingly depending on the level of required adjustments. Once the custom garment leaves our facility, we are not responsible for any further additions, changes or alterations to the custom garment, whether they are made accidentally or intentionally by you or by other parties.
Custom order products
When a custom-made product is ordered production starts when the total amount is received, in the case of an order cancellation the amount refunded will depend on the amount of labor and materials used so far in the process.